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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Reese Mathieu

Reese Mathieu

October 13, 2025

5  out of  5
rating by Reese Mathieu
"Tracy was very helpful! Quick and easy call"
We responded:
"Thank you for your feedback, Reese! I'm happy to hear that Tracy was able to assist you efficiently. We appreciate your support and are here if you need anything else!"
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Karen Leparulo

October 7, 2025

5  out of  5
rating by Karen Leparulo
"Great Service. Great Knowledge. Great Products. AND, REMARKABLE AGENTS LIKE REGINA: not only did she provide all of the above; she asked about my family. She listened. And then she asked more. If your Insurance company isn't giving you that kind of everything, you need to call Regina @ Bill Nelson in Saint Charles. Karen Leparulo"
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Elizabeth Ramirez

October 6, 2025

5  out of  5
rating by Elizabeth Ramirez
"I just want to thank Kassandra she was a huge help with my car insurance questions and explaining what I need to do. She was attentive, professional and patient and provided great service. She made things a lot easier than I expected. Thanks Kassandra ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you, Elizabeth! I'm happy to hear that Kassandra was able to assist you with your insurance questions. Her professionalism and patience are truly valued here. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Bradford Plane

October 2, 2025

5  out of  5
rating by Bradford Plane
"We had a great experience working with Julie at the Bill Nelson State Farm office in west St. Charles. She was incredible helpful and was quickly able to get us everyuthing we needed. Thanks Julie."
We responded:
"Thank you, Bradford! I'm happy to hear that Julie was able to assist you so effectively. We appreciate your feedback and look forward to helping you with any future insurance needs. Let us know if there's anything else we can do for you!"
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Michael Levitas

September 26, 2025

5  out of  5
rating by Michael Levitas
"Regina and the State Farm team were awesome! They provided great customer support in helping me get an insurance policy. I highly recommend their team!"
We responded:
"Thank you, Michael! I'm happy to hear that Regina and our team provided you with excellent support in securing your insurance policy. Your recommendation means a lot to us. Let us know if there's anything else we can assist you with!"
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Mike Melby

September 26, 2025

5  out of  5
rating by Mike Melby
"I have home and auto and have been with them forever (couldn't even tell you how long at this point). I've had many pleasant experiences with Regina and recently I worked with Eric who is also extremely helpful and professional. Took almost no time at all to switch my insurance to a new car at a very fair price. No matter who you work with, you'll be taken care of and treated very well. 100% I recommend Bill Nelson's team. Best decision I made was, years ago, switching my home insurance from another insurer to State Farm. Long story but this crew will actually take care of you (unlike some other insurers out there). Thank you for making my life that much easier over the years!"
We responded:
"Thank you, Mike, for your wonderful feedback! I'm delighted to hear about your positive experiences with Regina and Eric. It's fantastic to know that our team has been able to assist you efficiently and professionally over the years. We truly appreciate your trust and recommendation. If there's anything else we can do for you, just let us know!"
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K Wahl

September 16, 2025

5  out of  5
rating by K Wahl
"Julie Grote has been a terrific help with resolving out homeowners issue with the underwriting department. Can’t thank her enough for always being there to assist!"
We responded:
"Thank you! I'm happy to hear that Julie was able to assist you with your issue. Our team is dedicated to providing reliable support, and it's great to know Julie made a positive impact. If you need anything else, feel free to reach out!"
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Morgan Welch

September 12, 2025

5  out of  5
rating by Morgan Welch
"Tracy was a huge help with my insurance questions and explaining what I needed to do! Made things a lot easier than I expected!"
We responded:
"Thank you, Morgan! I'm happy to hear that Tracy was able to assist you with your insurance questions and make the process easier for you. Our team is dedicated to providing clear and helpful guidance. If you have any more questions or need further assistance, feel free to reach out!"
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Carol Troth

September 8, 2025

5  out of  5
rating by Carol Troth
"The agents at this location are great. Responses are quick and thorough and professional. I don't feel rushed when I go to the office, but well taken care of. I didn't have this same level of care with another agent in town so I am very pleased with Bill Nelson, Tracy and the other agents at this location."
We responded:
"Thank you, Carol! I'm happy to hear that you feel well taken care of by our team, including Tracy and the others. We strive to provide quick and thorough service, and it's wonderful to know that you appreciate our efforts. If you ever need anything else, feel free to reach out!"
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Myrna Wands

September 3, 2025

5  out of  5
rating by Myrna Wands
"Needed my insurance information ASAP and Eric Johnson was able to send my info quickly via text message. Really appreciate you Eric!"
We responded:
"Thank you, Myrna! I'm happy to hear that Eric was able to assist you promptly with your insurance information. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Sarah CLARKE

August 29, 2025

5  out of  5
rating by Sarah CLARKE
"Holly did a great job helping with my policies, thank you."
We responded:
"Thank you, Sarah! I'm glad to hear that Holly was able to assist you with your policies. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
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Pepe Rodriguez

August 29, 2025

5  out of  5
rating by Pepe Rodriguez
"I had a great experience with State Farm Insurance. Kasandra Lara was amazing, she helped me & made everything easy. She went above and beyond and it is much appreciated. Highly recommend"
We responded:
"Thank you, Pepe! I'm happy to hear about your positive experience with us. Kasandra is indeed a valuable part of our team, and I'm glad she could assist you so well. We appreciate your recommendation! Let us know if there's anything else we can do for you."
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Den Engel

August 25, 2025

5  out of  5
rating by Den Engel
"I had questions after adding a second vehicle to my insurance. I spoke with Julie and expressed my questions. She responded quickly, informatively, curiously and patiently. She answered all the questions in a way that satisfied my concerns and offered suggestions that can greatly helped. She was great. I highly recommend Julie and Bill Nelson State Farm Insurance. My concerns were eased and she saved me money. Well done!"
We responded:
"Thank you, Den! I'm happy to hear that Julie was able to assist you with your questions and provide helpful suggestions. It's wonderful to know that your concerns were eased and you saved money. We appreciate your recommendation and are always here to help with any future needs!"
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Rob Bernas

August 25, 2025

5  out of  5
rating by Rob Bernas
"Very professional and responsive"
We responded:
"Thanks, Rob! I'm glad you enjoyed working with our office. If you have more questions or need help, feel free to reach out anytime. We're here for you!"
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tori valadez

August 21, 2025

5  out of  5
rating by tori valadez
"I’ve been working with State Farm for almost 4 years and they have been nothing but great! Recently, my husband had some trouble with insurance and Regina was working with us for almost a week. She was so helpful and fantastic and always updating my husband and I on what next steps were. If you are having any trouble with insurance definitely recommend Regina and the state farm crew."
We responded:
"Congratulations on this big step, Tori! Ryan really enjoyed meeting you! And we are always here to answer your insurance questions. 😊"
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Arnold d

August 14, 2025

5  out of  5
rating by Arnold d
"I have been with Bill for over 20 years. His office always calls and wishes me and my family members happy birthday every year. He and his office have always been available, friendly, and responsive. I just recently worked with Tracy and she was great. I highly recommend Bill Nelson and his staff."
We responded:
"Thank you, Arnold, for your wonderful feedback! I'm happy to know that our birthday wishes and service have made a positive impact over the years. Tracy and the rest of the team are dedicated to providing friendly and responsive support. We appreciate your recommendation and look forward to continuing to serve you and your family. Let us know if there's anything else we can do for you!"
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Rob Morris

August 6, 2025

5  out of  5
rating by Rob Morris
"Tracy in Bill Nelson’s office was responsive to my request around unique insurance quote. She was professional, efficient and effective."
We responded:
"Thank you for your review, Rob! I'm happy to hear that Tracy was able to assist you with your unique insurance quote in such a professional and efficient manner. Our team is dedicated to providing effective service, and it's great to know we met your expectations. If you need anything else, feel free to reach out!"
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Tiffany Luzadder

July 13, 2025

5  out of  5
rating by Tiffany Luzadder
"Tracy has very helpful, knowledgeable, and efficient. She always got back to my mom & me in a very reasonable time. Thank you Tracy!"
We responded:
"Thank you for your review, Tiffany! I'm happy to hear that Tracy provided such helpful and efficient service to you and your mom. We appreciate your feedback and are always here to assist with any insurance needs. Thanks for choosing us!"
Profile photo of Tracy Willis

Tracy Willis

July 9, 2025

5  out of  5
rating by Tracy Willis
"Regina and team has been the best. Always Very helpful. Regina always so kind and helpful. Thank you, Thank you for being you. Tracy W"
We responded:
"Thank you, Tracy! I'm so happy to hear that Regina and the team have been so helpful and kind. Your appreciation means a lot to us. If there's anything else we can do for you, just let us know!"
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Cassia Spohn

June 17, 2025

5  out of  5
rating by Cassia Spohn
"I have been using Bill Nelson- State Farm for my insurance needs for many years starting with my car insurance and eventually adding life and homeowners insurance. Regina has always been so helpful in answering any questions I have and making sure all of my insurance needs are being met. I would highly recommend them!"
We responded:
"Thank you, Cassia, for your wonderful feedback! I'm delighted to hear that Regina has been so helpful with your insurance needs over the years. Your recommendation means a lot to us. If you ever have more questions or need assistance, feel free to reach out. We’re here to help!"
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Debbie Carsten

June 12, 2025

5  out of  5
rating by Debbie Carsten
"I couldn't figure out how to find a security system certificate online to get our homeowner's discount. I was dreading having to figure it out. But Julie made it easy! She sent me instructions with a link right to where I'd find it. That was such a relief and much appreciated on a busy day."
We responded:
"Debbie, I'm so glad that Julie could help you! We know insurance can be overwhelming so we try to simplify it for you whenever we can. Let us know if you need anything else. Bill Nelson State Farm is here for you!"
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Ted Roberts

June 7, 2025

5  out of  5
rating by Ted Roberts
"Been with them for years. I am 100% happy with the kind, friendly, effective service!"
We responded:
"Ted, thank you for your kind words to start our week! I'll be sure to let my team know. We appreciate your trust in our State Farm office and your business all these years."
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LAD LAD

June 4, 2025

5  out of  5
rating by LAD LAD
"Holly Hall was an absolute delight to work with to handle my daughter's recent Condo/Auto/Umbrella quotes and binding of coverage. She's knowledgeable and professional and great personality, too. Thank you Holly....well done! The Bill Nelson State Farm Insurance agency is fortunate to have Holly on staff. Lora Denando"
We responded:
"We sure are lucky to have Holly on our team, Lora! I’m happy to hear that she met all of your insurance needs and was nice to work with. Welcome to my State Farm Agency! 😁"
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A Anderson

May 29, 2025

5  out of  5
rating by A Anderson
"Spoke to Holly and she was extremely knowledgeable and truthful."
We responded:
"I’m so glad Holly was able to help you, Amy! From auto insurance to home and health insurance, we strive to give you the facts you need to make informed decisions on your personal protection. 😊"
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Erika Smythe

May 19, 2025

5  out of  5
rating by Erika Smythe
"Regina Kurth was helpful and prompt in response time! Thank you!!"
We responded:
"Thank you Erika for your kind words about Regina! We pride ourselves on providing timely customer service to make sure you get your insurance needs taken care of quickly and accurately. We appreciate your business and trust in our office."