State Farm® Insurance Agent Bill Nelson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jake Marshall-Braun
February 10, 2026
5
out of
5
rating by Jake Marshall-Braun
"I've been working with Regina at Bill Nelson's office for years and she is always very fast, friendly, and helpful. She's great at explaining things in understandable terms and works with us to find the coverage that works best. Definitely recommend!"
We responded:
"Thank you, Jake, for your kind words! I'm happy to hear that Regina has been consistently fast, friendly, and helpful in assisting you. We appreciate your recommendation and are committed to providing you with the best service possible. If you ever need anything else, feel free to reach out!"
Annie Voigtmann
February 5, 2026
5
out of
5
rating by Annie Voigtmann
"The Bill Nelson State Farm Agency in St. Charles, Illinois is the best! Tracy has handled all my requests promptly and efficiently. My family has trusted all our insurance needs to them for many years. You can trust they will always treat you with kindness and respect. If I could give them more than 5 stars, I would!"
We responded:
"Thank you, Annie! I'm so happy to hear about your positive experience with our office. Tracy and the team are dedicated to providing prompt and efficient service, and it's wonderful to know we've earned your trust over the years. We truly appreciate your kind words and your continued support. If there's anything else we can do for you, just let us know!"
Graham Botha
January 26, 2026
5
out of
5
rating by Graham Botha
"We switched our car and home insurance to Bill Nelson’s office a few years ago. It’s the best thing we could have done. They are knowledgeable, efficient and respond to requests quickly. Add to that everyone in the office is very pleasant to deal with. We couldn’t be happier !"
We responded:
"Thank you, Graham! I'm happy to hear that switching your insurance to our office has been such a positive experience for you. Our team takes pride in being knowledgeable and efficient, and it's great to know that you find us pleasant to work with. If you ever need anything else, feel free to reach out!"
Heather Anaya
January 22, 2026
5
out of
5
rating by Heather Anaya
"So prompt and helpful!! Thank you!!"
We responded:
"Heather, thank you for your kind words! I'm glad to hear you found our service prompt and helpful. If there's anything else you need, feel free to reach out anytime. We’re here to help!"
Wendy Suello
January 20, 2026
5
out of
5
rating by Wendy Suello
"Thank you Tracy for making everything smooth and easy. ALL the time! ⭐️"
We responded:
"Thank YOU, Wendy! We appreciate your business and always strive to treat our policyholders the way we would like to be treated. 😊"
Darla DeCore
January 15, 2026
5
out of
5
rating by Darla DeCore
"Exemplary customer service. Thorough and Prompt!"
We responded:
"Thank you, Darla! I'm happy to know you appreciated our thorough and prompt service. Our team is dedicated to providing exemplary customer care. Let us know if there's anything else we can assist you with!"
Robert Wright
January 9, 2026
5
out of
5
rating by Robert Wright
"I switched my agent last year. I have been a State Farm customer since 1966. I had one wonderful agent for almost 40 years, but she retired. State Farm gave me a brand new agent twice who were not in any way up to my expectations for State Farm. I sought opinions in my suburb and CHOSE Bill Nelson. All is right again in my insurance world. Bill is competent, knowledgeable and communicates well. His staff is well trained and available. ( not the case with the staff of the 2 newly agents SF gave me) I recommend Bill and his agency fully."
We responded:
"Thank you, Robert, for your feedback! I'm glad to know that our team has met your expectations and brought back your confidence in your insurance needs. We truly appreciate your recommendation and are always here to help. Reach out anytime!"
Rachel Perry
January 8, 2026
5
out of
5
rating by Rachel Perry
"When I have questions or concerns about my policy they are quick to respond and get the work done timely."
We responded:
"Rachel, thank you for your feedback! I'm happy to know that our team is responsive and efficient in addressing your policy questions and concerns. If you ever need further assistance, feel free to reach out anytime. Thanks for choosing us!"
Joseph Smith
January 5, 2026
5
out of
5
rating by Joseph Smith
"Bill Nelson and his staff are absolute professionals and I couldn’t be happier to have them represent me and my families insurance needs! They do what they say they will do and when they say they will do it! The follow up is second to none. They are always courteous and sure to let you know where things are at in the process! I couldn’t be happier with Bill and his staff. I’m incredibly thankful to have found someone who knows how to serve and cares enough to do so!"
We responded:
"Thank you, Joseph, for your wonderful feedback! I'm delighted to know that you and your family feel well-represented by our team. We strive to keep our promises and ensure clear communication throughout the process. Your appreciation means a lot to us. If there's anything else we can do for you, just let us know!"
Kathy
January 5, 2026
5
out of
5
rating by Kathy
"Tracy and Team met my needs quickly, much appreciated!"
We responded:
"Thank you, Kathy! I'm happy to hear that Tracy and the team were able to meet your needs promptly. We appreciate your feedback and are here for any assistance you might need in the future. Let us know if there's anything else we can do for you!"
Bob Carne
December 29, 2025
5
out of
5
rating by Bob Carne
"We have been Customers of Bill Nelson SF for over 20+yrs! Bill, Regina & the Team are very customer focused & responsive!"
We responded:
"Bob, thank you for your loyalty over the past 20+ years! I'm happy to hear that you find our team to be customer-focused and responsive. We’re always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Carl Campo
December 17, 2025
5
out of
5
rating by Carl Campo
"Bill Nelson agency provides all our insurance needs. We recently needed a clarification on one of our insurance policies and Eric handled the request immediately and provided an email response within a few minutes. We are definitely looking forward to continuing our relationship with this agency in the new year."
We responded:
"Thank you, Carl! I'm happy to hear that Eric was able to assist you quickly with your policy clarification. We appreciate your trust in us for all your insurance needs and look forward to continuing our relationship in the new year. If there's anything else we can do for you, just let us know!"
Randi Watson
November 20, 2025
5
out of
5
rating by Randi Watson
"I’ve worked with every member of the Bill Nelson team and have never had anything but wonderful service."
We responded:
"Thank you, Randi! I'm delighted to know that you've consistently received wonderful service from everyone on our team. We appreciate your trust and look forward to continuing to serve your insurance needs. If there's anything else we can assist you with, just let us know!"
Campbell Holinger
November 19, 2025
5
out of
5
rating by Campbell Holinger
"Can't say enough for Bill Nelson and their crew! Have always been helpful through a handful of different situations and make what can be an unpleasant experience as easy as possible! Today especially I'm quite thankful for all of Tracey's help navigating getting a new vehicle and some hurdles associated with it! Thank you so much!"
We responded:
"Campbell, thank you for your wonderful feedback! I'm so happy to hear that me and the team have been able to assist you through various situations. Tracey will be delighted to know her help with your new vehicle was appreciated. If you need anything else, feel free to reach out!"
Maya Marquez
November 17, 2025
5
out of
5
rating by Maya Marquez
"Everyone at the St. Charles location is amazing. Very helpful and get things so done extremely quickly. Great location. They even have a bilingual speaking agent’s"
We responded:
"Thank you for your review, Maya! I'm happy to hear that our team provided you with quick and helpful service. We appreciate your feedback and look forward to serving you again. Let us know if there's anything else we can do for you!"
Michele Stefaniak
November 12, 2025
5
out of
5
rating by Michele Stefaniak
"Switching my home and auto insurance was an absolutely fantastic experience. From the very first conversation with Kassandra, she demonstrated exceptional attention to detail, walking me through every coverage option and making sure I understood exactly what I was getting. What truly set her apart was her responsiveness. Every question I had was answered quickly and thoroughly, and she kept me updated at every step. No waiting, no confusion--just clear communication and genuine care. If you're considering changing your insurance, don't hesitate. This agency makes the process stress-free, efficient, and even enjoyable. Not to mention I saved a significant amount from my previous policy. I feel confident and secure with my new policies, and I couldn't recommend them more highly!"
We responded:
"Thank you, Michele, for sharing your experience! I'm delighted to hear that Kassandra provided such attentive and responsive service during your transition to our office. It's wonderful that you found the process stress-free and efficient, and we're happy to have helped you save money on your policies. Your confidence in us means a lot. If you ever need anything else, feel free to reach out!"
anna ruffalo
November 12, 2025
5
out of
5
rating by anna ruffalo
"So grateful for this team — especially Holly Hall! She was so kind, knowledgeable and helpful. She made the entire process so easy and made sure everything was completed thoroughly and quickly. Thank you!!"
We responded:
"Thank you, Anna! I'm happy to hear that Holly and our team made your experience smooth and efficient. We appreciate your kind words and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Marisol Andrade
November 12, 2025
5
out of
5
rating by Marisol Andrade
"Excelente servicio kassandra me atendio de lo mejor los super recomiendo me ayudo muchisimo muchas gracias state farm"
We responded:
"¡Gracias, Marisol! Me alegra saber que Kassandra te brindó un servicio excelente. Estamos felices de que te sientas bien atendida y agradecemos tu recomendación. Si necesitas algo más, estamos aquí para ayudarte."
Kelly Jaworski
November 12, 2025
5
out of
5
rating by Kelly Jaworski
"I recently switched over to State Farm from another insurance carrier and I have had a wonderful experience so far! Kassandra from this team was absolutely incredible in getting quotes, documents prepared and finalized in such a quick and easy manner that I only wish I would have switched over earlier! They really do have a great team here. Thank you all for everything!"
We responded:
"Thank you, Kelly! I'm happy to hear about your positive experience with our team. Kassandra is indeed fantastic, and I'm glad she made the transition smooth for you. We appreciate your trust and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"
David Ingraham
November 11, 2025
5
out of
5
rating by David Ingraham
"I have been a client of Bill Nelson for many years. Regina Kurth and the rest of the staff have alway been very helpful and knowledgeable. It is always a pleasure working with them"
We responded:
"Thank you, David! I'm happy to hear that Regina and our team have been helpful and knowledgeable throughout your time with us. It's always a pleasure to work with you too. If you ever need anything, feel free to reach out!"
Lisa Reiland
November 11, 2025
5
out of
5
rating by Lisa Reiland
"Tracy was extremely knowledgeable and was able to remove my old car and add my new car to my current policy in a very short amount of time. She offered great customer service!"
We responded:
"Thank you for your review, Lisa! I'm happy to hear that Tracy provided you with excellent service and efficiently handled your policy changes. Our team is dedicated to making the process as smooth as possible for you. If you have any more questions or need further assistance, feel free to reach out!"
john sari
October 24, 2025
5
out of
5
rating by john sari
"35 yr customer in NC and IL--great service from Bill Nelson's staff--at all times. Competitive pricing. Great relationship--thanks"
We responded:
"Thank you, John, for your wonderful feedback! I'm glad to know that you've had such a positive experience with our team over the years. We truly value your long-standing relationship and are happy to provide competitive pricing and great service. Let us know if there's anything else we can do for you!"
Reese Mathieu
October 13, 2025
5
out of
5
rating by Reese Mathieu
"Tracy was very helpful! Quick and easy call"
We responded:
"Thank you for your feedback, Reese! I'm happy to hear that Tracy was able to assist you efficiently. We appreciate your support and are here if you need anything else!"
Karen Leparulo
October 7, 2025
5
out of
5
rating by Karen Leparulo
"Great Service. Great Knowledge. Great Products. AND, REMARKABLE AGENTS LIKE REGINA: not only did she provide all of the above; she asked about my family. She listened. And then she asked more. If your Insurance company isn't giving you that kind of everything, you need to call Regina @ Bill Nelson in Saint Charles. Karen Leparulo"
We responded:
"Karen, remarkable is a good word to describe Regina. We are lucky to have her on our team. And we truly appreciate your trust in my office and State Farm for all of these years!"
Elizabeth Ramirez
October 6, 2025
5
out of
5
rating by Elizabeth Ramirez
"I just want to thank Kassandra she was a huge help with my car insurance questions and explaining what I need to do. She was attentive, professional and patient and provided great service. She made things a lot easier than I expected. Thanks Kassandra ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you, Elizabeth! I'm happy to hear that Kassandra was able to assist you with your insurance questions. Her professionalism and patience are truly valued here. If you have any more questions or need further assistance, feel free to reach out anytime!"