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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Campbell Holinger

Campbell Holinger

November 19, 2025

5  out of  5
rating by Campbell Holinger
"Can't say enough for Bill Nelson and their crew! Have always been helpful through a handful of different situations and make what can be an unpleasant experience as easy as possible! Today especially I'm quite thankful for all of Tracey's help navigating getting a new vehicle and some hurdles associated with it! Thank you so much!"
We responded:
"Campbell, thank you for your wonderful feedback! I'm so happy to hear that me and the team have been able to assist you through various situations. Tracey will be delighted to know her help with your new vehicle was appreciated. If you need anything else, feel free to reach out!"
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Maya Marquez

November 17, 2025

5  out of  5
rating by Maya Marquez
"Everyone at the St. Charles location is amazing. Very helpful and get things so done extremely quickly. Great location. They even have a bilingual speaking agent’s"
We responded:
"Thank you for your review, Maya! I'm happy to hear that our team provided you with quick and helpful service. We appreciate your feedback and look forward to serving you again. Let us know if there's anything else we can do for you!"
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Michele Stefaniak

November 12, 2025

5  out of  5
rating by Michele Stefaniak
"Switching my home and auto insurance was an absolutely fantastic experience. From the very first conversation with Kassandra, she demonstrated exceptional attention to detail, walking me through every coverage option and making sure I understood exactly what I was getting. What truly set her apart was her responsiveness. Every question I had was answered quickly and thoroughly, and she kept me updated at every step. No waiting, no confusion--just clear communication and genuine care. If you're considering changing your insurance, don't hesitate. This agency makes the process stress-free, efficient, and even enjoyable. Not to mention I saved a significant amount from my previous policy. I feel confident and secure with my new policies, and I couldn't recommend them more highly!"
We responded:
"Thank you, Michele, for sharing your experience! I'm delighted to hear that Kassandra provided such attentive and responsive service during your transition to our office. It's wonderful that you found the process stress-free and efficient, and we're happy to have helped you save money on your policies. Your confidence in us means a lot. If you ever need anything else, feel free to reach out!"
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anna ruffalo

November 12, 2025

5  out of  5
rating by anna ruffalo
"So grateful for this team — especially Holly Hall! She was so kind, knowledgeable and helpful. She made the entire process so easy and made sure everything was completed thoroughly and quickly. Thank you!!"
We responded:
"Thank you, Anna! I'm happy to hear that Holly and our team made your experience smooth and efficient. We appreciate your kind words and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Marisol Andrade

November 12, 2025

5  out of  5
rating by Marisol Andrade
"Excelente servicio kassandra me atendio de lo mejor los super recomiendo me ayudo muchisimo muchas gracias state farm"
We responded:
"¡Gracias, Marisol! Me alegra saber que Kassandra te brindó un servicio excelente. Estamos felices de que te sientas bien atendida y agradecemos tu recomendación. Si necesitas algo más, estamos aquí para ayudarte."
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Kelly Jaworski

November 12, 2025

5  out of  5
rating by Kelly Jaworski
"I recently switched over to State Farm from another insurance carrier and I have had a wonderful experience so far! Kassandra from this team was absolutely incredible in getting quotes, documents prepared and finalized in such a quick and easy manner that I only wish I would have switched over earlier! They really do have a great team here. Thank you all for everything!"
We responded:
"Thank you, Kelly! I'm happy to hear about your positive experience with our team. Kassandra is indeed fantastic, and I'm glad she made the transition smooth for you. We appreciate your trust and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"
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David Ingraham

November 11, 2025

5  out of  5
rating by David Ingraham
"I have been a client of Bill Nelson for many years. Regina Kurth and the rest of the staff have alway been very helpful and knowledgeable. It is always a pleasure working with them"
We responded:
"Thank you, David! I'm happy to hear that Regina and our team have been helpful and knowledgeable throughout your time with us. It's always a pleasure to work with you too. If you ever need anything, feel free to reach out!"
Profile photo of Lisa Reiland

Lisa Reiland

November 11, 2025

5  out of  5
rating by Lisa Reiland
"Tracy was extremely knowledgeable and was able to remove my old car and add my new car to my current policy in a very short amount of time. She offered great customer service!"
We responded:
"Thank you for your review, Lisa! I'm happy to hear that Tracy provided you with excellent service and efficiently handled your policy changes. Our team is dedicated to making the process as smooth as possible for you. If you have any more questions or need further assistance, feel free to reach out!"
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john sari

October 24, 2025

5  out of  5
rating by john sari
"35 yr customer in NC and IL--great service from Bill Nelson's staff--at all times. Competitive pricing. Great relationship--thanks"
We responded:
"Thank you, John, for your wonderful feedback! I'm glad to know that you've had such a positive experience with our team over the years. We truly value your long-standing relationship and are happy to provide competitive pricing and great service. Let us know if there's anything else we can do for you!"
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Reese Mathieu

October 13, 2025

5  out of  5
rating by Reese Mathieu
"Tracy was very helpful! Quick and easy call"
We responded:
"Thank you for your feedback, Reese! I'm happy to hear that Tracy was able to assist you efficiently. We appreciate your support and are here if you need anything else!"
Profile photo of Karen Leparulo

Karen Leparulo

October 7, 2025

5  out of  5
rating by Karen Leparulo
"Great Service. Great Knowledge. Great Products. AND, REMARKABLE AGENTS LIKE REGINA: not only did she provide all of the above; she asked about my family. She listened. And then she asked more. If your Insurance company isn't giving you that kind of everything, you need to call Regina @ Bill Nelson in Saint Charles. Karen Leparulo"
We responded:
"Karen, remarkable is a good word to describe Regina. We are lucky to have her on our team. And we truly appreciate your trust in my office and State Farm for all of these years!"
Profile photo of Elizabeth Ramirez

Elizabeth Ramirez

October 6, 2025

5  out of  5
rating by Elizabeth Ramirez
"I just want to thank Kassandra she was a huge help with my car insurance questions and explaining what I need to do. She was attentive, professional and patient and provided great service. She made things a lot easier than I expected. Thanks Kassandra ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you, Elizabeth! I'm happy to hear that Kassandra was able to assist you with your insurance questions. Her professionalism and patience are truly valued here. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Bradford Plane

October 2, 2025

5  out of  5
rating by Bradford Plane
"We had a great experience working with Julie at the Bill Nelson State Farm office in west St. Charles. She was incredible helpful and was quickly able to get us everyuthing we needed. Thanks Julie."
We responded:
"Thank you, Bradford! I'm happy to hear that Julie was able to assist you so effectively. We appreciate your feedback and look forward to helping you with any future insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Michael Levitas

Michael Levitas

September 26, 2025

5  out of  5
rating by Michael Levitas
"Regina and the State Farm team were awesome! They provided great customer support in helping me get an insurance policy. I highly recommend their team!"
We responded:
"Thank you, Michael! I'm happy to hear that Regina and our team provided you with excellent support in securing your insurance policy. Your recommendation means a lot to us. Let us know if there's anything else we can assist you with!"
Profile photo of Mike Melby

Mike Melby

September 26, 2025

5  out of  5
rating by Mike Melby
"I have home and auto and have been with them forever (couldn't even tell you how long at this point). I've had many pleasant experiences with Regina and recently I worked with Eric who is also extremely helpful and professional. Took almost no time at all to switch my insurance to a new car at a very fair price. No matter who you work with, you'll be taken care of and treated very well. 100% I recommend Bill Nelson's team. Best decision I made was, years ago, switching my home insurance from another insurer to State Farm. Long story but this crew will actually take care of you (unlike some other insurers out there). Thank you for making my life that much easier over the years!"
We responded:
"Thank you, Mike, for your wonderful feedback! I'm delighted to hear about your positive experiences with Regina and Eric. It's fantastic to know that our team has been able to assist you efficiently and professionally over the years. We truly appreciate your trust and recommendation. If there's anything else we can do for you, just let us know!"
Profile photo of K Wahl

K Wahl

September 16, 2025

5  out of  5
rating by K Wahl
"Julie Grote has been a terrific help with resolving out homeowners issue with the underwriting department. Can’t thank her enough for always being there to assist!"
We responded:
"Thank you! I'm happy to hear that Julie was able to assist you with your issue. Our team is dedicated to providing reliable support, and it's great to know Julie made a positive impact. If you need anything else, feel free to reach out!"
Profile photo of Morgan Welch

Morgan Welch

September 12, 2025

5  out of  5
rating by Morgan Welch
"Tracy was a huge help with my insurance questions and explaining what I needed to do! Made things a lot easier than I expected!"
We responded:
"Thank you, Morgan! I'm happy to hear that Tracy was able to assist you with your insurance questions and make the process easier for you. Our team is dedicated to providing clear and helpful guidance. If you have any more questions or need further assistance, feel free to reach out!"
Profile photo of Carol Troth

Carol Troth

September 8, 2025

5  out of  5
rating by Carol Troth
"The agents at this location are great. Responses are quick and thorough and professional. I don't feel rushed when I go to the office, but well taken care of. I didn't have this same level of care with another agent in town so I am very pleased with Bill Nelson, Tracy and the other agents at this location."
We responded:
"Thank you, Carol! I'm happy to hear that you feel well taken care of by our team, including Tracy and the others. We strive to provide quick and thorough service, and it's wonderful to know that you appreciate our efforts. If you ever need anything else, feel free to reach out!"
Profile photo of Myrna Wands

Myrna Wands

September 3, 2025

5  out of  5
rating by Myrna Wands
"Needed my insurance information ASAP and Eric Johnson was able to send my info quickly via text message. Really appreciate you Eric!"
We responded:
"Thank you, Myrna! I'm happy to hear that Eric was able to assist you promptly with your insurance information. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Sarah CLARKE

Sarah CLARKE

August 29, 2025

5  out of  5
rating by Sarah CLARKE
"Holly did a great job helping with my policies, thank you."
We responded:
"Thank you, Sarah! I'm glad to hear that Holly was able to assist you with your policies. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
Profile photo of Pepe Rodriguez

Pepe Rodriguez

August 29, 2025

5  out of  5
rating by Pepe Rodriguez
"I had a great experience with State Farm Insurance. Kasandra Lara was amazing, she helped me & made everything easy. She went above and beyond and it is much appreciated. Highly recommend"
We responded:
"Thank you, Pepe! I'm happy to hear about your positive experience with us. Kasandra is indeed a valuable part of our team, and I'm glad she could assist you so well. We appreciate your recommendation! Let us know if there's anything else we can do for you."
Profile photo of Den Engel

Den Engel

August 25, 2025

5  out of  5
rating by Den Engel
"I had questions after adding a second vehicle to my insurance. I spoke with Julie and expressed my questions. She responded quickly, informatively, curiously and patiently. She answered all the questions in a way that satisfied my concerns and offered suggestions that can greatly helped. She was great. I highly recommend Julie and Bill Nelson State Farm Insurance. My concerns were eased and she saved me money. Well done!"
We responded:
"Thank you, Den! I'm happy to hear that Julie was able to assist you with your questions and provide helpful suggestions. It's wonderful to know that your concerns were eased and you saved money. We appreciate your recommendation and are always here to help with any future needs!"
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Rob Bernas

August 25, 2025

5  out of  5
rating by Rob Bernas
"Very professional and responsive"
We responded:
"Thanks, Rob! I'm glad you enjoyed working with our office. If you have more questions or need help, feel free to reach out anytime. We're here for you!"
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tori valadez

August 21, 2025

5  out of  5
rating by tori valadez
"I’ve been working with State Farm for almost 4 years and they have been nothing but great! Recently, my husband had some trouble with insurance and Regina was working with us for almost a week. She was so helpful and fantastic and always updating my husband and I on what next steps were. If you are having any trouble with insurance definitely recommend Regina and the state farm crew."
We responded:
"Congratulations on this big step, Tori! Ryan really enjoyed meeting you! And we are always here to answer your insurance questions. 😊"
Profile photo of Arnold d

Arnold d

August 14, 2025

5  out of  5
rating by Arnold d
"I have been with Bill for over 20 years. His office always calls and wishes me and my family members happy birthday every year. He and his office have always been available, friendly, and responsive. I just recently worked with Tracy and she was great. I highly recommend Bill Nelson and his staff."
We responded:
"Thank you, Arnold, for your wonderful feedback! I'm happy to know that our birthday wishes and service have made a positive impact over the years. Tracy and the rest of the team are dedicated to providing friendly and responsive support. We appreciate your recommendation and look forward to continuing to serve you and your family. Let us know if there's anything else we can do for you!"