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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cade Zerby

Cade Zerby

June 7, 2026

5  out of  5
rating by Cade Zerby
"Holly was so easy to work with and helped get us exactly what we needed at a great price!"
We responded:
"Thank you, Cade! I'm happy to hear that Holly made the process smooth and found the right coverage for you at a great price. We appreciate your feedback and are here if you need anything else!"
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Donald Lee

May 28, 2026

5  out of  5
rating by Donald Lee
"Holly has always been very helpful and responsive to all of my policy changes or questions. Highly recommend!"
We responded:
"Thanks Don and welcome to my State Farm agency! I’ll let Holly know how pleased you are. I think you will find my whole team is focused on being there for our customers’ insurance needs. Glad we were able to save you a significant amount!"
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Alyssa Johnson

May 15, 2026

5  out of  5
rating by Alyssa Johnson
"Always been super helpful! A wonderful team of people!"
We responded:
"Thanks Alyssa for your kind words! We appreciate the opportunity to help you with all of your insurance needs."
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Tim Pease

May 15, 2026

5  out of  5
rating by Tim Pease
"Very professional, knowledgeable and friendly."
We responded:
"Thank you, Tim! I'm happy to know you found our service professional, knowledgeable, and friendly. Your feedback means a lot to us. If you ever need assistance or have questions, feel free to reach out. Thanks for choosing us!"
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Nick Szczechowski

May 14, 2026

5  out of  5
rating by Nick Szczechowski
"Been using their services for over 10 years and never a hiccup!!!!"
We responded:
"Nick, thank you for your loyalty over the past decade! I'm happy to know that our services have consistently met your expectations. If there's anything more we can do for you, just let us know. Thanks for choosing us!"
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Antonio Perez

April 29, 2026

5  out of  5
rating by Antonio Perez
"Great Agency! Very Friendly And Helpful."
We responded:
"Thank you, Antonio! I'm happy to hear that you found our team friendly and helpful. We’re committed to providing excellent service and support. Let us know if there's anything else we can assist you with!"
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Hailey Roach

April 22, 2026

5  out of  5
rating by Hailey Roach
"Thank you Holly for the life quotes!!!"
We responded:
"Thank you, Hailey! I'm glad Holly could assist you with the quotes. If you have any more questions or need further assistance, feel free to reach out!"
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Sara White

April 17, 2026

5  out of  5
rating by Sara White
"I'm so grateful to Holly and the team at Bill Nelson State Farm. We moved from out of state and it was such an easy transition. Thank you for taking care of us so quickly; you're always there in an instant!"
We responded:
"Welcome to my office, Sara! We make it a point to ensure state-to-state transfers are as easy as possible since you have enough going on with a move. We will continue to be here when you need us and look forward to being your "Good Neighbor" for years to come!"
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Douglas Mathews

April 14, 2026

5  out of  5
rating by Douglas Mathews
"Courtesy and professional. Tracy answered all my questions and helpful in all aspects of transfer of insurance. Made experience enjoyable!"
We responded:
"Thank you, Douglas! I'm happy to hear that Tracy was able to assist you effectively and make the transfer of insurance a pleasant experience. Your satisfaction is important to us, and we're grateful for your feedback. If you have any more questions or need further assistance, feel free to reach out!"
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MIKE QUIRIN

April 13, 2026

5  out of  5
rating by MIKE QUIRIN
"Regina went above and beyond with a problem I was experiencing with a payment. She kept me informed about her progress and got everything figured out. She is a great agent. Friendly and always willing to help."
We responded:
"Mike, thank you for sharing your experience! I'm glad Regina could assist with your payment issue and keep you informed along the way. Our team is committed to offering friendly and helpful service, and it's wonderful to see Regina embodying that. If there's anything else you need, just let us know!"
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Margaret Henriksen

April 10, 2026

5  out of  5
rating by Margaret Henriksen
"Everyone here is super helpful and nice. Tracy has helped me so much with my insurance and is super responsive!"
We responded:
"Thank you, Margaret! I'm happy to hear that you found our team helpful and nice. Tracy is indeed a valuable part of our office, and I'm glad she could assist you with your insurance needs. If you ever need anything else, feel free to reach out!"
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Xavier Alas

April 9, 2026

5  out of  5
rating by Xavier Alas
"Tracy has always been super helpful, thoughtful, and quick to respond and answer questions. And the rest of the staff is always very friendly. I Would highly recommend this office to anyone."
We responded:
"Thank you, Xavier! I'm happy to hear that Tracy and the rest of our team have been able to assist you effectively. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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J M

April 3, 2026

5  out of  5
rating by J M
"Great insurance agency! Always friendly and helpful (thank you, Eric!). Any questions we have are always answered promptly and efficiently."
We responded:
"Thank you, J M! I'm happy to hear that you find our team friendly and helpful. Eric and the rest of us are committed to providing prompt and efficient service. If you have any more questions or need assistance, feel free to reach out anytime. Thanks for choosing us!"
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Joe Bonk

March 31, 2026

5  out of  5
rating by Joe Bonk
"Quick & easy to add a new car to my policy."
We responded:
"Thank you, Joe! I'm happy to hear that updating your policy was a breeze. Our office is committed to making things as easy as possible for you. If you need any further assistance, just let us know!"
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Nick Giangrego

March 23, 2026

5  out of  5
rating by Nick Giangrego
"Tracy is awesome over there! Super helpful and always quick to respond."
We responded:
"Thank you, Nick! I'm glad to hear that Tracy has been so helpful and responsive. We appreciate your feedback and are here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Gontran Torres

February 27, 2026

5  out of  5
rating by Gontran Torres
"Excelente experiencia Kasandra Lara fue increíble, me ayudó y me facilitó todo. Superó todas mis expectativas."
We responded:
"¡Gracias, Gontran! Me alegra saber que Kasandra Lara te brindó una experiencia tan positiva y que superó tus expectativas. Estamos comprometidos a ofrecer el mejor servicio posible. Si necesitas algo más, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"
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Kerri

February 25, 2026

5  out of  5
rating by Kerri
"Regina is always very helpful & prompt with any requests that I have!"
We responded:
"Thank you, Kerri! I'm happy to hear that Regina has been helpful and prompt with your requests. Our team is dedicated to providing excellent service. If you need anything else, feel free to reach out!"
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Aquatic Utopia

February 24, 2026

5  out of  5
rating by Aquatic Utopia
"Bill's staff are top notch. Every time I call their customer service is on point, they know who I am, what policies I have and get the information I need at lightning speed. They must have a system that pulls up the account based on my phone number. I have teens who I have added to various policies quickly and they always thoroughly explain the options to me, then follow up via email with temp cards. Every insurance policy I have is with this office and they handle my account very well."
We responded:
"Hey there! I truly appreciate you taking the time to share this and I’m so glad my team has been able to take great care of you each time you call. It’s wonderful to hear that adding your teens to your policies has been quick and that the explanations and follow up emails with temporary cards have been helpful. It means a lot that you trust my office with all of your insurance policies, and I’m grateful for the opportunity to handle your account so closely."
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Steve Levitas

February 19, 2026

5  out of  5
rating by Steve Levitas
"Bill Nelson's State Farm Agency is the best! I've been a satisfied client for over 10 years."
We responded:
"Thank you, Steve! I'm happy to know you've been satisfied with our service for over a decade. Your trust means a lot to us. If you ever need anything, we're just a call away!"
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Richard Anderson

February 17, 2026

5  out of  5
rating by Richard Anderson
"Very knowledgeable and convenient. The office is nice and people friendly. I felt confident in person that our needs were met to satisfaction. I’m glad to have made the in person appointment. It made the process so much easier."
We responded:
"Thank you, Richard! I'm happy to hear that you found our office convenient and our team friendly. It's wonderful that your in-person appointment made the process easier for you. If there's anything else we can assist with, feel free to reach out anytime!"
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Jake Marshall-Braun

February 10, 2026

5  out of  5
rating by Jake Marshall-Braun
"I've been working with Regina at Bill Nelson's office for years and she is always very fast, friendly, and helpful. She's great at explaining things in understandable terms and works with us to find the coverage that works best. Definitely recommend!"
We responded:
"Thank you, Jake, for your kind words! I'm happy to hear that Regina has been consistently fast, friendly, and helpful in assisting you. We appreciate your recommendation and are committed to providing you with the best service possible. If you ever need anything else, feel free to reach out!"
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Annie Voigtmann

February 5, 2026

5  out of  5
rating by Annie Voigtmann
"The Bill Nelson State Farm Agency in St. Charles, Illinois is the best! Tracy has handled all my requests promptly and efficiently. My family has trusted all our insurance needs to them for many years. You can trust they will always treat you with kindness and respect. If I could give them more than 5 stars, I would!"
We responded:
"Thank you, Annie! I'm so happy to hear about your positive experience with our office. Tracy and the team are dedicated to providing prompt and efficient service, and it's wonderful to know we've earned your trust over the years. We truly appreciate your kind words and your continued support. If there's anything else we can do for you, just let us know!"
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Graham Botha

January 26, 2026

5  out of  5
rating by Graham Botha
"We switched our car and home insurance to Bill Nelson’s office a few years ago. It’s the best thing we could have done. They are knowledgeable, efficient and respond to requests quickly. Add to that everyone in the office is very pleasant to deal with. We couldn’t be happier !"
We responded:
"Thank you, Graham! I'm happy to hear that switching your insurance to our office has been such a positive experience for you. Our team takes pride in being knowledgeable and efficient, and it's great to know that you find us pleasant to work with. If you ever need anything else, feel free to reach out!"
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Heather Anaya

January 22, 2026

5  out of  5
rating by Heather Anaya
"So prompt and helpful!! Thank you!!"
We responded:
"Heather, thank you for your kind words! I'm glad to hear you found our service prompt and helpful. If there's anything else you need, feel free to reach out anytime. We’re here to help!"
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Wendy Suello

January 20, 2026

5  out of  5
rating by Wendy Suello
"Thank you Tracy for making everything smooth and easy. ALL the time! ⭐️"
We responded:
"Thank YOU, Wendy! We appreciate your business and always strive to treat our policyholders the way we would like to be treated. 😊"