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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Jeffrey Peterson

November 21, 2023

5  out of  5 rating by Jeffrey Peterson
"The entire team @ Bill Nelson State Farm office is courteous and very helpful. They get to know you personally and not just an account number. I can always count on Regina Kurth assisting me with any question or request I have."

Steve Zahn

November 7, 2023

5  out of  5 rating by Steve Zahn
"Tracey quickly updated my auto insurance for the new vehicle and provided a temporary insurance ID. Excellent service."

Jose Andrade

October 31, 2023

5  out of  5 rating by Jose Andrade
"¡Gracias por ser tan servicial y atender mis necesidades de aseguranza! He tenido State Farm por más de 20 años con Bill Nelson y siempre han sido muy profesional y muy atentos conmigo!""


October 27, 2023

5  out of  5 rating by Viki
"Had a great experience with Holly. She was so helpful and patient while I asked questions relating to my search for a new home owners policy. I can't say enough good things about her customer service."

Heidi Bauza

October 21, 2023

5  out of  5 rating by Heidi Bauza
"Tracy is always 100% helpful. She went above and beyond to help my daughter get insurance on her first car."

Katie Johnson

October 19, 2023

5  out of  5 rating by Katie Johnson
"This office really cares about their customers. We had our first claim recently and they would call to check in with us to see how things were going and if they could be of any assistance. Tracy and Regina are who I've spoken with the most and are so detail oriented and such a pleasure to speak with."

Courtnee Davis

October 17, 2023

5  out of  5 rating by Courtnee Davis
"Have used Bill Nelsons office for years. Always a quick easy experience! The staff is very helpful and responsive to whatever my needs may be. I never feel like I'm dealing with a business, but more of a family friend who is offering assistance."

Pat Andrews

October 12, 2023

5  out of  5 rating by Pat Andrews
"I always have a pleasant communication or interaction with this agent. I feel I can reach out with a question and I will get an easy to understand explanation. Not a point of stress for me."

Nick Franz

September 25, 2023

5  out of  5 rating by Nick Franz
"As always, Tracey is always so helpful and responsive. I am lifetime State Farm customer and even when we moved States they made the experience as good as always. Keep it up!"

Alexandra Castillo

September 16, 2023

5  out of  5 rating by Alexandra Castillo
"I’ve been with this agency for almost a year now and so far its been great. Tracy and the team are so helpful and responsive. If you’re looking to switch I’d highly recommend!"

Jon W

September 14, 2023

5  out of  5 rating by Jon W
"Awesome! Regina and the other office staff are hardworking, friendly, and go out of their way to take care of customers."

Gene Elwart

August 24, 2023

5  out of  5 rating by Gene Elwart

Aaron Hansen

August 24, 2023

5  out of  5 rating by Aaron Hansen
"Bill Nelson’s State Farm team has been my insurance provider for at least 15 years. Karen is super helpful and responsive, and the pricing always seems fair. Very happy to recommend them."

Donald Lee

August 23, 2023

5  out of  5 rating by Donald Lee
"Switched to this agency a few months ago and so far they have been very responsive, friendly and professional. Moved all of my insurance from another carrier and am saving over 1K a year between home, auto, umbrella and snowmobile. Holly was very helpful throughout the process which was overall very easy."

Sarah Phelps

August 22, 2023

5  out of  5 rating by Sarah Phelps
"I have never been more pleased with an insurance agency. The service is exceptional! Tracy has helped us save money and any request is handled in record time."

Sara Porter

August 11, 2023

5  out of  5 rating by Sara Porter
"Regina was incredibly helpful in assisting with my insurance needs. She was thorough in navigating me through the process while displaying kindness and professionalism in our interactions"

Richard Cizek

August 11, 2023

5  out of  5 rating by Richard Cizek
"I had a difficult situation with a upstairs neighbor flooding my ceiling. I call my HOA, as I am in a condo,they weren't much help. When talking with my State Farm office, they answered my questions and gave me good advice. They followed up during the repair stage. Thank you Regina for your follow up."

Tamara Srdanovich

August 6, 2023

5  out of  5 rating by Tamara Srdanovich
"The best"

Mike Sweetman

August 5, 2023

5  out of  5 rating by Mike Sweetman
"Bill and his team are very kind, and helpful. I've been with him for 20 plus years."

Thea Pinones

August 1, 2023

5  out of  5 rating by Thea Pinones
"Always the best experience!! Called last minute to add a car and driver to account and Tracy was the absolute best! She stayed after hours to help get everything taken care of!!! Thank you so much to the team but especially to Tracy!!!"

Isabel Simpson

July 25, 2023

5  out of  5 rating by Isabel Simpson
"I had a great experience with Tracy, who helped me with my renters insurance!"

Michael Zelinka

July 8, 2023

5  out of  5 rating by Michael Zelinka
"Thank you Tracy Ridgway for your fast , knowledgeable service with my renter insurance policy. I highly recommend Bill Nelson Agency!"

Doug Summers

June 24, 2023

4  out of  5 rating by Doug Summers
"I have known Bill for decades and he is friendly and caring for your insurance needs. He is involved with the community."

David Caisse

June 23, 2023

5  out of  5 rating by David Caisse
"Bill and the office are consistently efficient, thorough, and thoughtful in providing the best insurance for my needs. Great service all around."

johanna wilkinson

June 10, 2023

5  out of  5 rating by johanna wilkinson
"Bill Nelson's State Farm office in St. Charles is fantastic! After 20 some years of home, apartment and car insurance for the whole family, I should know! The staff works very hard to gather quotes, provide information and find ways for me to save money. Personalization and communication are their strengths.."