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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Den Engel

Den Engel

August 25, 2025

5  out of  5
rating by Den Engel
"I had questions after adding a second vehicle to my insurance. I spoke with Julie and expressed my questions. She responded quickly, informatively, curiously and patiently. She answered all the questions in a way that satisfied my concerns and offered suggestions that can greatly helped. She was great. I highly recommend Julie and Bill Nelson State Farm Insurance. My concerns were eased and she saved me money. Well done!"
We responded:
"Thank you, Den! I'm happy to hear that Julie was able to assist you with your questions and provide helpful suggestions. It's wonderful to know that your concerns were eased and you saved money. We appreciate your recommendation and are always here to help with any future needs!"
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Rob Bernas

August 25, 2025

5  out of  5
rating by Rob Bernas
"Very professional and responsive"
We responded:
"Thanks, Rob! I'm glad you enjoyed working with our office. If you have more questions or need help, feel free to reach out anytime. We're here for you!"
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tori valadez

August 21, 2025

5  out of  5
rating by tori valadez
"I’ve been working with State Farm for almost 4 years and they have been nothing but great! Recently, my husband had some trouble with insurance and Regina was working with us for almost a week. She was so helpful and fantastic and always updating my husband and I on what next steps were. If you are having any trouble with insurance definitely recommend Regina and the state farm crew."
We responded:
"Congratulations on this big step, Tori! Ryan really enjoyed meeting you! And we are always here to answer your insurance questions. 😊"
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Arnold d

August 14, 2025

5  out of  5
rating by Arnold d
"I have been with Bill for over 20 years. His office always calls and wishes me and my family members happy birthday every year. He and his office have always been available, friendly, and responsive. I just recently worked with Tracy and she was great. I highly recommend Bill Nelson and his staff."
We responded:
"Thank you, Arnold, for your wonderful feedback! I'm happy to know that our birthday wishes and service have made a positive impact over the years. Tracy and the rest of the team are dedicated to providing friendly and responsive support. We appreciate your recommendation and look forward to continuing to serve you and your family. Let us know if there's anything else we can do for you!"
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Rob Morris

August 6, 2025

5  out of  5
rating by Rob Morris
"Tracy in Bill Nelson’s office was responsive to my request around unique insurance quote. She was professional, efficient and effective."
We responded:
"Thank you for your review, Rob! I'm happy to hear that Tracy was able to assist you with your unique insurance quote in such a professional and efficient manner. Our team is dedicated to providing effective service, and it's great to know we met your expectations. If you need anything else, feel free to reach out!"
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Tiffany Luzadder

July 13, 2025

5  out of  5
rating by Tiffany Luzadder
"Tracy has very helpful, knowledgeable, and efficient. She always got back to my mom & me in a very reasonable time. Thank you Tracy!"
We responded:
"Thank you for your review, Tiffany! I'm happy to hear that Tracy provided such helpful and efficient service to you and your mom. We appreciate your feedback and are always here to assist with any insurance needs. Thanks for choosing us!"
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Tracy Willis

July 9, 2025

5  out of  5
rating by Tracy Willis
"Regina and team has been the best. Always Very helpful. Regina always so kind and helpful. Thank you, Thank you for being you. Tracy W"
We responded:
"Thank you, Tracy! I'm so happy to hear that Regina and the team have been so helpful and kind. Your appreciation means a lot to us. If there's anything else we can do for you, just let us know!"
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Cassia Spohn

June 17, 2025

5  out of  5
rating by Cassia Spohn
"I have been using Bill Nelson- State Farm for my insurance needs for many years starting with my car insurance and eventually adding life and homeowners insurance. Regina has always been so helpful in answering any questions I have and making sure all of my insurance needs are being met. I would highly recommend them!"
We responded:
"Thank you, Cassia, for your wonderful feedback! I'm delighted to hear that Regina has been so helpful with your insurance needs over the years. Your recommendation means a lot to us. If you ever have more questions or need assistance, feel free to reach out. We’re here to help!"
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Debbie Carsten

June 12, 2025

5  out of  5
rating by Debbie Carsten
"I couldn't figure out how to find a security system certificate online to get our homeowner's discount. I was dreading having to figure it out. But Julie made it easy! She sent me instructions with a link right to where I'd find it. That was such a relief and much appreciated on a busy day."
We responded:
"Debbie, I'm so glad that Julie could help you! We know insurance can be overwhelming so we try to simplify it for you whenever we can. Let us know if you need anything else. Bill Nelson State Farm is here for you!"
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Ted Roberts

June 7, 2025

5  out of  5
rating by Ted Roberts
"Been with them for years. I am 100% happy with the kind, friendly, effective service!"
We responded:
"Ted, thank you for your kind words to start our week! I'll be sure to let my team know. We appreciate your trust in our State Farm office and your business all these years."
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LAD LAD

June 4, 2025

5  out of  5
rating by LAD LAD
"Holly Hall was an absolute delight to work with to handle my daughter's recent Condo/Auto/Umbrella quotes and binding of coverage. She's knowledgeable and professional and great personality, too. Thank you Holly....well done! The Bill Nelson State Farm Insurance agency is fortunate to have Holly on staff. Lora Denando"
We responded:
"We sure are lucky to have Holly on our team, Lora! I’m happy to hear that she met all of your insurance needs and was nice to work with. Welcome to my State Farm Agency! 😁"
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A Anderson

May 29, 2025

5  out of  5
rating by A Anderson
"Spoke to Holly and she was extremely knowledgeable and truthful."
We responded:
"I’m so glad Holly was able to help you, Amy! From auto insurance to home and health insurance, we strive to give you the facts you need to make informed decisions on your personal protection. 😊"
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Erika Smythe

May 19, 2025

5  out of  5
rating by Erika Smythe
"Regina Kurth was helpful and prompt in response time! Thank you!!"
We responded:
"Thank you Erika for your kind words about Regina! We pride ourselves on providing timely customer service to make sure you get your insurance needs taken care of quickly and accurately. We appreciate your business and trust in our office."
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Leyla H.

May 9, 2025

5  out of  5
rating by Leyla H.
"Always prompt, helpful, polite, and communicative!"
We responded:
"Thanks for your kind words, Leyla! We try to make your insurance as worry-free as possible. I'm happy to hear that Tracy went the extra mile to make sure that you received what you needed. We are grateful for your business!"
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Kristi Stone

April 24, 2025

5  out of  5
rating by Kristi Stone
"Wonderful, very friendly and responsive team! Regina has been very helpful!"
We responded:
"I’m so glad Regina was able to help you with your personal and business policies. Life is busy. We try to make insurance easy. Thank you for your ongoing trust!"
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Wendy Suello

April 22, 2025

5  out of  5
rating by Wendy Suello
"Thank you Tracy for making everything smooth and easy. ALL the time! ⭐️"
We responded:
"Thank YOU, Wendy! We appreciate your business and always strive to treat our policyholders the way we would like to be treated. 😊"
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Thomas McGarr

April 22, 2025

5  out of  5
rating by Thomas McGarr
"Just switched my home/auto insurance. I shopped around and Kassandra and State Farm were extremely easy and helpful. Switched To State Farm as I saved money and trusted the coverage they are providing."
We responded:
"Welcome, Thomas! Personalized insurance provided by personable professionals is our focus. Thank you for trusting State Farm and my office. We are here if you need anything!"
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Lorne Szorc

March 31, 2025

5  out of  5
rating by Lorne Szorc
"I worked with Kassandra on switching over from another insurance company to State Farm. Not only did they save me buckets of money, but the experience was so much better than I had prepared for. Kassandra was attentive, professional, and patient. She truly made the change enjoyable."
We responded:
"Lorne, that’s how we do insurance. Welcome to my office! I assure you that every member of my team has that same dedication to taking care of customers. 😁"
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Benjamin Hammack

March 21, 2025

5  out of  5
rating by Benjamin Hammack
"Bill Nelson State Farm has been my provider for all my insurance needs for years and I have never considered switching. Everyone there is super helpful and thorough when discussing and helping with insurance policies and claims. Most recently, Kasandra has been a huge help setting up my homeowners insurance; working with the loan agents and escrow to ensure everything is set up properly."
We responded:
"Ben, you have always been a pleasure to work with. Congratulations on your new home! We are here for all of your insurance needs and questions. 👍"
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ST CC

March 17, 2025

5  out of  5
rating by ST CC
"Great service!"
We responded:
"Thanks for making our Monday! We really appreciate that you were happy with our service. Meeting your auto, home and other insurance needs at the level you expect and deserve is what we are all about!"
Profile photo of Alex Wolkowicz-MacKnight

Alex Wolkowicz-MacKnight

March 7, 2025

5  out of  5
rating by Alex Wolkowicz-MacKnight
"Holly was a great help to me. I am separating finances from my parents including car insurance, and she found me the best possible rate per month along with renters insurance! Thanks!"
We responded:
"Nice to hear, Alex! Congratulations on setting up your own car and renters insurance. We are here as your life changes. 😁"
Profile photo of Bruce Wilson

Bruce Wilson

March 3, 2025

5  out of  5
rating by Bruce Wilson
"Very helpful and very friendly"
We responded:
"We are also very thankful for your business, Bruce. We seek to earn it at every interaction. We appreciate that you trust us with your insurance needs!"
Profile photo of Cassandra Bekiaris

Cassandra Bekiaris

March 2, 2025

5  out of  5
rating by Cassandra Bekiaris
"I have had such a positive experience working with Bill and his team. Recently he took the time to call me directly to go over, in detail, the entirety of my policy and the coverage I have in order to make sure my coverage made the most sense for me and my needs. Bill even offered to explain the coverage of other policies that were not even with state farm to ensure that I understood exactly what I had covered. Even better during that conversation I learned that I had coverage for emergency towing which I wasn't aware of. Bill then offered to process a claim the same day. With his team member, Tracy's, help I had a check issued the next day and all the while they kept in contact to let me know the process and what was needed from me. I can not recommend this team enough if you are looking for insurance coverage."
We responded:
"Cassandra, it was a pleasure talking through your insurance policies with you. I really appreciate that you took the time to understand your coverages. That’s the kind of partnership we strive to provide. We are here if you need anything! 😊"
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George King

February 24, 2025

5  out of  5
rating by George King
"Bill Nelson's State Farm agency in Saint Charles Illinois. The folks at this agency did a great job in my opinion they reinstalled a policy that expired while I was in the hospital. They got it done rapidly a few requirements by me. They were all very common sense oriented they answered the phone on quickly and Tracy. Ridgeway did a great job. I'm back in business and it took a short period of time. I recommend Bill Nelson's agency highly"
We responded:
"George, I’m happy to hear you’re recovering and we were able to help you get back on track! Tracy is great at being both efficient and thorough. Call us anytime!"
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Gary Stearns

February 24, 2025

5  out of  5
rating by Gary Stearns
"After a couple of years of rate quoting for both home and auto insurance State Farms bundling rates finally paid big savings. Bill Nelsons St Charles office has been very patient and responsive as we've gone through the rate comparison process over the years. In the past 3 years home liability insurance has tripled and that's with no claim incidents with Safeco Insurance Company. We had Bills office quote our Home and Auto policy's again and we were pleased with the rates saving us over $2,000 annually. The bundling option along with slight variations to our deductible provided a more than satisfactory outcome. Bill's office staff were responsive and capable in helping us through the quoting and transition from Safeco and Geico. I highly recommend State Farm and Bill's St Charles office."
We responded:
"Gary, I’m happy to hear we have earned your trust and business for your insurance needs. We are patient because we know that State Farm and our office speak for themselves. And we treat prospective and current customers that way we want to be treated. Welcome!"