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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Liliana Richardson

Liliana Richardson

October 31, 2024

5  out of  5
rating by Liliana Richardson
"holly helped me with my life insurance."
We responded:
"Lily, thank you for taking the time to learn about your life insurance options. I’m happy to hear that Holly answered your questions and found the policy to best meet your current needs! 😊"
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Troy Becker

October 25, 2024

5  out of  5
rating by Troy Becker
"Front staff and Bill are very receptive, especially with new policies involving home, car, and personal property. They are kind, understanding, and resourceful to any need we have in our life. Highly recommend and thank you to Tracy and Regina for all the help over the past few weeks."
We responded:
"Troy, thank you for your kind words. I’m so happy to hear that we have been attentive to your insurance needs. I’m blessed with a team that is knowledgeable and committed to treating everyone the way they would want to be treated. "
Profile photo of Karen Bussman

Karen Bussman

October 24, 2024

5  out of  5
rating by Karen Bussman
"Tracy was very helpful with all my questions - Thank you!"
We responded:
"Thank YOU, Karen, for taking the time to give us a review and for trusting us with your insurance needs! 😁"
Profile photo of Jerald

Jerald

October 13, 2024

5  out of  5
rating by Jerald
"My family and I have been with the Bill Nelson State Farm Insurance for many many years now. I can honestly say when it comes to all the girls like Tracy, Regina and holly and all the rest of the staff has always helped us in every way. They have answered all my questions and all my concerns at the highest level. This agency is not just an insurance see they take you in like family and they always keep in touch with you no matter what. And when you get multiple phone calls from the girls to wish you Happy Birthday it really makes your day. Thank you all."
We responded:
"Our customers are like family so we try to take care of your insurance needs like family. But it’s also fun to connect with customers on their birthdays and other special times in their lives. Thank you for trusting me and my team all these years!"
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Mary Nordick

October 11, 2024

5  out of  5
rating by Mary Nordick
"Bill Nelsons office is the best. Tracy is amazing. I really appreciate her"
We responded:
"Thank you, Mary, for the kind words. Our team is committed to going the extra mile for our customers. We are here for all of your insurance needs. 😊"
Profile photo of Michelle Ward

Michelle Ward

October 1, 2024

5  out of  5
rating by Michelle Ward
"Tracy was amazing. She called me first thing in the morning after I left a message and assisted me with getting a new policy. It’s important to know that your agent makes you a priority. Bill Nelson’s office is awesome."
We responded:
"Michelle, you are a pleasure to work with and I’m happy to hear that we are responsive to your insurance needs. Like everyone on my team, Tracy treats our customers that way she would want to be treated. We are always here for you."
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Tim Miller

September 30, 2024

5  out of  5
rating by Tim Miller
"We talked with Karen Bousquet about switching trucks in our family and adding one, she was quick polite and got the job done."
We responded:
"Hi Tim! Happy to hear we are still meeting your insurance needs with knowledge and efficiency. Hope your family is doing well! 😊"
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John Sloan

September 27, 2024

5  out of  5
rating by John Sloan
"I have been very happy with the customer service responsiveness over the years with the Bill Nelson State Farm organization. My go to person is Regina. I highly commend Regina for her prompt attention and follow through to my queries and requests."
We responded:
"Regina embodies the Good Neighbor spirit, John. I am lucky to have her on my team. And I’m lucky to have wonderful customers like you who trust us with your insurance needs. Thank you!"
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A Ramirez

September 20, 2024

5  out of  5
rating by A Ramirez
"The Bill Nelson agency and Tracy in particular, took the time to understand my insurance needs and did not try to sell me anything that I did not want. Tracy was patient, kind and acted as my advocate in navigating the insurance landscape."
We responded:
"Your words are music to my ears! Matching your needs with the appropriate insurance protection is our focus. Tracy and everyone on my team treats our customers the way we would want to be treated. It’s the Good Neighbor rule. 😊"
Profile photo of Chuck Sislo

Chuck Sislo

September 20, 2024

5  out of  5
rating by Chuck Sislo
"Holly has been very responsive to my requests. She also is very knowledgeable about the various State Farm products. I look forward to having State Farm as my insurer and Holly as my go to person!"
We responded:
"Welcome to Bill Nelson State Farm Insurance, Chuck! It was a pleasure to meet you and we look forward to providing you with this same level of customer service and knowledge for a long time to come. 😊"
Profile photo of Michelle Irwin

Michelle Irwin

September 19, 2024

5  out of  5
rating by Michelle Irwin
"The office has been great,, a great team! Everyone is super helpful and knowledgeable!"
We responded:
"Michelle, I'm so happy to hear that we were able to help you with your renters insurance needs! We're kind of insurance nerds around here and helping customers is what we do!"
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Miya

September 12, 2024

5  out of  5
rating by Miya
"Highly recommended! Kasandra is a thorough and kind agent I met. Even though I don't speak fluent English, she was very patient with me."
We responded:
"Welcome to our office, Miya! Being bilingual Spanish herself, Kasandra has a knack for patiently working through insurance needs with customers of all backgrounds. I think you will find that every member of my team is detail-oriented and warm-hearted. 😊"
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Kevin Small

August 15, 2024

5  out of  5
rating by Kevin Small
"Trusted organization to work with for auto, home and umbrella insurance."
We responded:
"We don’t take your trust for granted, Kevin. We work hard to earn it every day. With over 100 insurance products designed to meet each family’s unique needs, proper coverage relies on our partnership with every customer. Thank you for your business!"
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Lisa Scurlock

August 15, 2024

5  out of  5
rating by Lisa Scurlock
"Tracy at State Farm is always so helpful and personable! She has helped me with my business insurance for the past couple of years. She is responsive, timely and provides detailed explanations. Thank you, Tracy for all you continue to do!"
We responded:
"Lisa, I will pass along your kind words to Tracy. It has been a pleasure meeting your and your family’s insurance needs all these years, including insuring your small business. We are filled with gratitude. 😊"
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Scott Fischer

August 14, 2024

5  out of  5
rating by Scott Fischer
"Karen did an awesome job for me. She was very quick to respond, provided a very competitive quote, and the entire process was quick and easy. Highly recommended!"
We responded:
"That’s great news, Scott! Insurance should be thorough but also quick and easy. We are here for all of your insurance needs. 😊"
Profile photo of Bob Moore

Bob Moore

August 12, 2024

5  out of  5
rating by Bob Moore
"Very easy to work with and found issues with my policy that my last agent never brought up."
We responded:
"Details matter, especially when dealing with insurance. I’m happy to hear that we make it easy to be properly insured. Thank you for sharing your experience, Bob!"
Profile photo of Estela Herrera

Estela Herrera

August 9, 2024

5  out of  5
rating by Estela Herrera
"If you're on the fence about switching to State Farm, this is the sign you were looking for to make the move! We recently switched to State Farm for our car insurance and renter's insurance needs and were left speechless with how much money we were able to save! I specifically requested to speak with Kasandra Lara because my mother had recently also switched to State Farm after meeting with her. Not only was Kasandra professional, knowledgeable, respectful, polite, and patient, but she was also genuinely sincere and honest with trying to give our family the best deal overall. She most definitely succeeded in saving our family an incredible amount of money and completely exceeded my expectations! So much so, that even by including myself and my husband and adding our 2 newly licensed teenagers onto the policy, we still saved well over $300 a month on our full coverage auto insurance policy with 4 drivers! I hope this State Farm office understands how much of an asset Kasandra is to their team and I highly recommend this incredible office for any insurance needs!"
We responded:
"Welcome to my office, Estela! I will share your incredibly kind words with Kasandra. Her ability to help people with their insurance needs is wonderful and her bilingual Spanish allows her to help more people in more ways. My entire team and I are here to help you navigate and adjust your insurance coverages so you can focus on living your life."
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S M

August 8, 2024

5  out of  5
rating by S M
"Amazing service! I honestly wish I had switched my auto insurance years ago! I was previously with Geico and very dissatisfied with my insurance premium constantly going up even though my coverage was going down. I was debating between changing over to Allstate or State Farm when someone recommended calling Kasandra and going with State Farm. I’m so happy that I did! Kasandra was so patient and she got me the best deal! I’m paying way less than what I was paying with Geico, and I have BETTER coverage! 😱 I was so happy with the service that the same day I called my dad right away and told him that he needed to call Kasandra and switch his insurance."
We responded:
"Welcome to Bill Nelson - State Farm Insurance, Sandra! We always strive to get you the right coverage at the right price. We look forward to meeting your dad! 😊"
Profile photo of Meghan

Meghan

August 7, 2024

5  out of  5
rating by Meghan
"Bill Nelson and his staff provide the best customer service and quality care. As a new business owner, I was looking for liability insurance coverage and Regina was fantastic to work with! She was knowledge, friendly and patient with all my questions. Thank you State Farm!"
We responded:
"Meghan, Regina is an incredible resource for business insurance. I’m so glad she could take that off your to-do list. I’m confident your clients will feel just as cared for. ❤️"
Profile photo of Margaret Saban Smith

Margaret Saban Smith

August 2, 2024

5  out of  5
rating by Margaret Saban Smith
"Tracy was a huge help in getting everything done it a crunch! Very helpful, quick and efficient!!!"
We responded:
"So happy that we could be there when you needed us. It has been a pleasure being your insurance go-to! — Bill"
Profile photo of Robert Stubing

Robert Stubing

August 1, 2024

5  out of  5
rating by Robert Stubing
"I called State Farm Insurance to get some documentation on my new car. Tracy Ridgway at the Bill Nelson office emailed me the information within a few minutes. Thanks Tracy. Great job."
We responded:
"Thank you for sharing your experience, Bob. Customers always come first at my office. Congratulations on your new car! 😊"
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Bret Lopez

July 30, 2024

5  out of  5
rating by Bret Lopez
"Very well ran and very responsive !"
We responded:
"Thanks for the kind words, Bret! We pride ourselves on providing top notch service and making insurance as easy as possible. ❤️"
Profile photo of Rick Smith

Rick Smith

July 30, 2024

5  out of  5
rating by Rick Smith
"We have been working with this group for many years now and have always been more than satisfied with their service. They are extremely knowledgeable, genuinely nice, and always show much patience. I'm glad to have them as my insurance team!"
We responded:
"Rick, we are glad to have you as a customer. You are always kind and pleasant. We hope to remain your insurance team for many years to come! — Bill"
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Jane Klink

July 27, 2024

5  out of  5
rating by Jane Klink
"We’ve been a customer for over 20 years. Extremely helpful, always friendly, and give you all the time you need. Highly recommend to anyone"
We responded:
"Jane, it has been a pleasure working with your family all these years as your insurance needs change. We are blessed with long-term customers and long-term team members! ❤️"
Profile photo of Marla Johnstone

Marla Johnstone

July 13, 2024

5  out of  5
rating by Marla Johnstone
"Tracey was very helpful and friendly!"
We responded:
"Thank you for sharing your positive experience and welcome to my State Farm office, Marla! We are happy to be able to help you with all of your insurance needs. 😊"